The Rules Of Management (Pioneer Panel's Library) (2011) - Plot & Excerpts
Use Positive Reinforcement Motivation Chapter 34. Use Positive Reinforcement Motivation If your staff does something good, tell them. And then tell them again. And again. Keep it up. Put it in writing. Send them a memo—something they can keep. Put it in the company newsletter. Add a note to their file. Whatever, but make it widely known they did good. This is a quick—and cheap (important, with your limited budget)—method of praising and motivating your team (and individual members of course) and it lets everyone know you are monitoring, praising, and motivating. When you praise people, make it simple. If they worked late to get a special order out, say, “Thank you for working late, we couldn’t have done it without you. Your positive response to a difficult situation made everyone’s job (especially mine) a lot easier. Thank you.”* That’s a whole lot easier than, “On the evening of the 7th you were asked to implement an extra shift duty, which you carried out in accordance with our wishes and for which we wish to convey our gratitude, blah, blah....” * Reinforce by saying thank you again.
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