Reading Cockerell's writing, he comes across a little like a Ross Perot type. He talks about his early career, and he was not the favorite of his employees. He describes his hard-nosed earlier self getting beaten up by employees twice! From there he does have a revelation or two that lead him to ...
Written by the former Senior VP of Operations for Walt Disney World, this book takes lessons on leadership directly from experience and a style that has made Disney the #1 in worker and customer satisfaction. As a manager, I was very excited at how he not only the lessons learned but how they ca...