I knew how these things went but I hoped a call and a little gentle urging from me might help. I could be pretty persuasive when I wanted. “Sorry, what was the name again,” the women on the other end asked. “Simone Navarro,” I replied patiently. The woman put me on hold for the third time, presumably to check for my packet somewhere else. Five minutes later, she came back on the line. “I can’t seem to find it. Sorry, Ms. Navarro,” she said. I tried very hard to keep my temper under control. “I overnighted the package on Monday. It should have been there on Tuesday morning. I verified it was delivered with delivery service,” I told her. Again. “I know. Oh wait, I didn’t look in Mr. Thompson’s office. He could be reviewing it. Hold on,” the woman said. She seemed nice enough so I couldn’t really get mad at her. A moment later, the woman came back, “Yes, he has it.
