Making people happy, being able to create a great beverage, and putting a smile on someone's face shouldn't have been something that I had to fight for, yet it was. I had been on my feet for six hours when a customer yelled at me for getting his drink wrong. The only problem was that I hadn't gotten his drink wrong at all: he had ordered the incorrect beverage and his wife had gotten upset, so he yelled at me. "I'm terribly sorry about the mistake, Sir, but you did order a hot mocha." "You should have known what I meant! I needed a mocha frappe. You need to remake this immediately." I sighed. "I'm sorry, Sir, but I can't just remake a drink that you didn't order. You've already tasted the hot mocha and this was what you ordered. you'll need to go back to the register and order a new drink, pay for it, and then I can make it." "This is unacceptable," the man bellowed. "What happened to 'the customer is always right'?
