Concierge Confidential: The Gloves Come Off—and The Secrets Come Out! Tales From The Man Who Serves Millionaires, Moguls, And Madmen (2011) - Plot & Excerpts
It was a great read, with lots of life lessons on how to really win people over and build relationships by focusing on servicing them. This might sound weird, but it applies to all personal and professional relationships. If you commit to providing excellent service (which the author referred to as the "service bug"), and think creatively about how to solve roadblocks on your way to achieving those service ends (which the authors delves deep into), then doors will open up to you.This is also a good ethnography of serious concierge culture, which is quite fascinating. This is an entertaining book about what it's like to deal with celebrities, the wealthy, the spoiled wealthy, and oddballs from the perspective of a hotel concierge working in New York City. Besides sharing his humorous and sometimes unbelievable stories, he also included a lot of helpful advice on how to get into popular restaurants in big cities on short notice as well as how to go about asking for help from the people in the service industry.A quote I enjoyed from the book - "It's often the case that the more money you have the more aversion you have to handling it. There are people in the world who haven't been to a grocery store and couldn't tell you how much a pint of milk is. It doesn't make them bad; it just makes them annoyingly clueless." - Michael Fazio
What do You think about Concierge Confidential: The Gloves Come Off—and The Secrets Come Out! Tales From The Man Who Serves Millionaires, Moguls, And Madmen (2011)?
Nice light read, not a lot of celebrity secrets but I still liked it.
—rosesauceda0991
Fun, harmless read...no major scoops. Finished it in one night
—staccini
