I said, handing the receipt to my customer who just purchased our second highest end model, the Slumber Excelsior. “Delivery is scheduled between ten and twelve on Saturday. This is guaranteed and your delivery men will be…” I clicked the computer keyboard a couple of times, checking the monitor, then smiled back at my customer, “Luis and Paul.” “You even know their names?” the customer asked. “Sure,” I replied as, out of the corners of my eyes, I saw Roberta wandering our way. “Luis has been working with us for six years. Paul started two years ago.” “This really is a family place,” the customer mumbled. “Absolutely!” I declared brightly as Roberta got closer, the customer looked over his shoulder at her then back at me quickly. “Um… can I ask…” he started, I leaned in, raising my eyebrows encouragingly. “What are you doing Saturday between ten and twelve?” I leaned back and stared at him. I hated when this happened and it happened a lot. “Just that…”
