This is the letter that you sent to us. I need to see what we sent back to you."The customer, who appeared way too young to have three children clinging to her legs, looked as if she might cry. "But I couldn't find my copy," she whined. "Don't you people keep copies of your own letters?"The lady behind the cage laughed. "Oh, sure. I happen to keep copies of every letter the company writes right here in my pocket."The words, and the tone with which they were delivered, angered April. She had no idea what had transpired, but she sure as hell recognized the body language. This mother was late on her debts, and the store was making her life miserable. They'd make sure that no other credit card company would trust her, and they'd file reports that would render even her checks useless. If she was more than a few weeks late, they'd start calling her home every night, and they'd talk to her boss and co-workers, ostensibly to locate her, but in reality doing everything they could to ruin her reputation.
