The Goal: A Process Of Ongoing Improvement - Plot & Excerpts
"Not bad,’’ says Stacey. "Not bad? It’s a lot better than not bad,’’ says Bob. "We must be doing something right,’’ says Stacey. "Yeah, but it isn’t enough,’’ I mutter. A week has passed. We’re grouped around a computer terminal in the conference room. Ralph has extracted from the computer a list of overdue orders that we shipped last week. "Isn’t enough? At least it’s progress,’’ says Stacey. "We shipped twelve orders last week. For this plant, that’s not bad. And they were our twelve most overdue orders.’’ "By the way, our worst overdue order is now only forty four days late,’’ says Ralph. "As you may recall, the worst one used to be fifty eight days.’’ "All right!’’ says Donovan. I step back to the table and sit down. Their enthusiasm is somewhat justified. The new system of tagging all the batches according to priority and routing has been working fairly well. The bottlenecks are getting their parts promptly. In fact, the piles of inventory in front of them have grown.
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