Crucial Accountability: Tools For Resolving Violated Expectations, Broken Commitments, And Bad Behavior, Second Edition (2013) - Plot & Excerpts
This feels like more of a textbook than a non fiction for the layman, but that may have been because it was lent to me in a set of two, with an audio guide. It reads like a self help book, which is really what it is. I think almost everyone needs this book. Most people are not very good at having crucial confrontations with others in a way that's effective and motivating. Usually they avoid the conversation entirely, or don't get to the root of the problem. Frequently people resort too quickly to threats or guilt or other power plays to get people to do what they want, instead of finding other ways of motivating them.Some of the suggestions in this book may come off as obvious. Some of them make complete sense, but are things that I never thought of, such as if you want to make someone tell you what's really keeping them from completing a task, you have to make it "safe" for them to speak the truth.I think that this book is a good start towards learning to be a better leader and a better communicator. It's certainly better than most "leadership" books I've read, because it's specific and detailed. It'll take a lot of study and memorization to incorporate the ideas, however, especially because so many of them are abstract and oddly described. "We face confrontation in our daily lives, be it at work or at home. This book provides an effective advice on how to handle all types of confrontation in a positive way. Anybody can improve their ability to handle crucial confrontation by adapting specific skills required to deal it. The Author has explained step by step process of addressing issues.Various useful tools have been provided to improve communication especially while confronting a violated expectations. Highly recommended. "
What do You think about Crucial Accountability: Tools For Resolving Violated Expectations, Broken Commitments, And Bad Behavior, Second Edition (2013)?
So far this is my third Vitalsmarts book. I will say that they all build on each other pretty well.
—unknowngirl
This book helps build muscle memory for how to respond to certain issues. I found it helpful.
—Sarah
Good, accessible read. It gave me some good perspective.
—dkarr88
